How can we help?
Answers to the questions people ask most. If yours isn't here, write to us.
Email us
hello@memoiry.appSay which device you use, and the version shown at the bottom of Memoiry's Settings.
Testing a beta?
Take a screenshot in Memoiry and tap Share Beta Feedback, or open TestFlight, choose Memoiry and tap Send Beta Feedback. After a crash, TestFlight offers to send a report for you.
Recording
Memoiry isn't recording my route
In Memoiry's Settings, check that Record Route is on and that Location is allowed Always, with Precise Location on.
Memoiry records on one device at a time, so two devices on the same account don't record everything twice. Check that Primary Log Device is on for the iPhone you carry.
My iPad, Mac or Apple Vision Pro shows nothing
These devices show what your iPhone records, through iCloud Sync, which is part of Memoiry Premium. Turn on iCloud Sync in Memoiry's Settings on your iPhone and on the other device, both signed in to the same Apple Account. The change takes effect the next time Memoiry opens.
My songs aren't showing
Connect Apple Music in Memoiry's Settings. Memoiry shows the songs you play with Apple Music; it can't see songs played in other apps.
Day Recap
Who writes my Day Recap?
On a device with Apple Intelligence turned on, Apple's on-device model writes it from rounded facts about your day. Elsewhere, or when the model can't finish, you get a plain summary instead, and the note under it says so.
Day Recap is part of Memoiry Premium.
Premium
How do I get Premium on a new device?
Premium belongs to your Apple Account. Open Memoiry Premium in Memoiry's Settings and tap Restore Purchases.
How do I cancel my subscription?
Apple manages subscriptions. On iPhone or iPad, tap Manage Subscription in Memoiry's Settings, or go to Settings › your name › Subscriptions. On a Mac, use the App Store's account settings.
Your data
How do I back up my journal?
In Memoiry's Settings, under Data, tap Create Backup. It saves your journal and history to one file you can keep in Files or send elsewhere.
How do I lock Memoiry?
Under App Lock in Memoiry's Settings, turn on Require Face ID (or Touch ID, or your passcode). Memoiry then hides your journal and map in the app switcher, and asks again when you come back after the time set in Require After.
How do I delete my data?
Deleting Memoiry from a device removes everything it stored there. If you use iCloud Sync, also remove Memoiry's data in your iCloud storage settings.
Our Privacy Policy explains what Memoiry keeps and where.